Frequent
questions

CAN I CHOOSE THE ROUTE?

The route is predetermined for each tour. The driver is not authorized to deviate from the route. However, drivers can expand the tour to certain authorised points on low-traffic days and times.

CAN I GET OUT OF THE CAR DURING THE TOUR?

It is not allowed to leave the vehicle during the tour, but the driver will drive at a slow pace, so you have time to admire the most interesting points and take pictures if you wish to.

WILL I BE INFORMED ABOUT THE LOCATION OF EACH POINT DURING THE TOUR?

The car has an audio-guide system that will explain the history and anecdotes of the most interesting points of the route. You can listen to them through the car's speakers or with your own headphones by using the jacks provided. You must indicate to the driver the language in which you would prefer to listen to the audio.

CAN CHILDREN DO THE TOUR?

Yes, the tour is available for all ages. It is necessary to indicate to us when hiring as we require (by law) to install a child seat for kids whose weight is less than 36Kg in order to insure their safety for their safety.

WILL THE CAR PICK ME UP AT MY HOTEL?

If you choose the Historical + Modern Madrid Tour that lasts 1 hour 40 minutes, the pick-up service will be available from most of the hotels in the city centre. You can check them on our website when hiring this tour. If you choose the 50-minute Historic Madrid Tour, we will pick you up at a pre-determined point.

WHAT IF MY HOTEL IS NOT INCLUDED?

You can choose to be picked up at the door of one of the included hotels even if you are not staying there.

Can the car take me back to my hotel?

Because of the tightness of the route, it is not possible to offer this service. As these are circular routes, the tour will start at the point of the route closest to the pick-up hotel and will end at that same point.

WHAT HAPPENS IF THE CAR IS DELAYED?

Keep in mind that traffic in Madrid is very variable and there are often events, demonstrations, celebrations and other events that substantially affect traffic, so in some cases delays may occur.

For our part we do everything possible to meet the service punctually. Please be attentive to your email and telephone in case we have to report any incident.

In any case you can communicate with us through the web in the "contact" button.

HOW WILL I IDENTIFY THE CAR?

Our cars have an exclusive design emulating those cars from the 30s, making them easily identifiable. This will be the least of your problems.

CAN I CHANGE THE DATE OR TIME OF THE TOUR?

Yes, changes are allowed if there is availability. We will make the requested change at no cost.

WHAT IS THE RETURN POLICY?

If you are going to cancel your participation in a tour for any reason, send us an email to info@vintagecitytours.com and we will refund:

100% of the payment, if the cancellation is made 15 days in advance or more in respect to the start date of the tour;
50% of the payment, if the cancellation is made between 14 and 2 days before the start date of the tour;
No refunds will be available for cancellations made 48 hours prior to the start of the tour;
In case of not showing up for the tour, no refund will be made.

Refunds will be made to the credit card used to make the original reservation and completed when the user receives a cancellation email from the Vintage City Tours, S.L.

WHAT RATE DO YOUNG PEOPLE PAY?

The same as adults as they occupy a full place although there is no charge for the installation and use of child seats or necessary elevators.

Is the tour shared or private?

These are private tours so you can enjoy your journey without having to share the vehicle with other customers.

DO THE CARS HAVE AIR-CONDITIONING?

Yes, they have air conditioning, heating and heated seats. Additionally, if the weather conditions are acceptable, the roof can be removed in order to improve the panoramic view during the tour.

DO THE CARS HAVE GOOD VISIBILITY TO ENJOY THE TOUR?

When the roof is converted, only a safety bar is in the way, providing you with almost full visibility of your surroundings. If the weather conditions are extreme, either by cold or heat, the car can be unconverted but is equipped with a transparent hood on the back and front so that the panoramic view is still good.

ARE THE CARS SAFE?

The cars are modern, so they have all the security elements required by current law, only its design has been transformed to achieve its Vintage look. In addition, the transformation has been approved so that the cars keep all safety requirements intact.

ARE ALL THE CARS THE SAME?

Its design and configuration are identical although they differ in their colours, both in the external body and in the interior.

ARE THE CARS ENVIRONMENTALLY FRIENDLY?

Yes, the cars have the ECO classification because they are powered by liquefied gas (LPG).